METRIC MAN IS off his rocker dragging me into a transaction that is over 3 years old.

Hey Metric, YOU BOUGHT THESE FROM KREAL ( Paul),  NOT ME.  Take it up with him

Idiot doesn't even know who he bought the parts from LOL

Paul had sold a pair of 6 bolt axles along with the hubs to convert from 4 bolt

to Metric man for 300.00 shipped Here are transcripts of the Emails from Dec 2nd when he received them to the end of Dec.

Metric mans typing is in blue and Pauls Responses are in black

I hope this clears up any confusion.

JULY 2009 Update...

For some reason Metric has decided to drag my name into the feedback  of this transaction and comment on KDM website that I refuse to answer  an investigation????

I have sent Vernon Bonilla ( Kelly) of KDMperformance an email requesting that he explain  the comment on my refusal.  I know of no investigation and have refused nothing.

As of 07-26-09  I have not received an answer.

My part in this is nothing other than my Fed ex account being used to send the parts. 

For some Reason I am banned from the KDM site  so I will have to respond here.

I do question his tactics in bringing this up after 3 years have passed.  I don't think anyone would refund anything after 3 years.  More like an attempt to disrupt the starquest community  and by bringing my name into it I think he hopes to get more attention. 

But since he has drug my name into it.. 

 I would like to know why he did not save the wrapping and box  that he describes so well.

Why he did not contact Fed ex direct??

Why he did not file a claim with paypal?  

WHY HIS FIRST EMAIL WHEN HE GOT THEM MENTIONED NOTHING ABOUT DAMAGE!!!!

I BET HE DAMAGED THEM WITHIN THE 3 WEEKS HE HAD THEM, IT IS REAL EASY TO BENDTHE SHIELDS  TRYING TO REMOVE THE BEARINGS. 

 BEWARE members of Metric tactics,  I would be very carefull in selling or purchasing from him, he will drag people into his  BS  that have nothing to do with the transaction.  He will lie  like he said that starquestclub moderators  pulled   complaint.  His feedback post about this is still posted in kreals feedback.

here is a link.  http://www.starquestclub.com/forum/index.php?showtopic=9105&st=20&start=20

Also here is Kreals response in the feedback......

In regards to Metric-Man's post about our transaction I feel it is necessary to lay the entire situation out on the table for all to see & to make judgement on the facts. Metric-Man has failed to comply to Fed Ex's methods, has attacked me and my family with personal remarks that are completely irrelevent to the situation, and has done everything possible to try to 'scam' me into refunding his payment due to his lies.

Metric-Man purchased a set of 6 bolt axles & hub flanges from me after viewing several photos of the items I sent to him. The package was sent out to Fed Ex (insured for $300) on the same day payment was received. The axles & hubs were each individually wrapped in heavy-duty brown paper underneath a layer of bubble-wrap. The sides of the package were reinforced with styrofoam panels, and plenty of newspaper was used to fill the empty space. When shook the contents in the package did NOT move around.

On December 2nd he received the package and sent me an email confirming the arrival of the package, 'they were not as anticipated, but will see if he can send them away to see if they can be rebuilt - thank you!' that he had opened it and inspected the parts and thanking me for our transaction.

23 days later, on Christmas Day (Dec 25th) I was sent an email by Metric-Man claiming that the parts arrived visually damaged from the shipping company.

After receiving his second email, and being that it was 23 days later and he had already confirmed accepting the parts - I was a bit skeptical, but nevertheless I was fully willing to look into helping him out - and told him of this.

Due to the holiday weekend (Dec 25th) Fed Ex was closed until Tuesday. Tuesday morning I called Fed Ex to find out the method in which they deal with damage and was told that there is a 21 day limit on filing a concealed damage claim on a package since delivery.

On Dec 27th I wrote an email informing Metric-Man of Fed Ex's methods, and sent him a PDF diagram of the rear-end assembly from a parts manual and asked him to please point out which parts were damaged so I could check and see if I could purchase them from the dealer for him.

That same day (Dec 27th) Metric-Man responded and accused me of poor packaging, negligence, and inexperience at shipping items. He refused to check the file I sent him and to tell me which part # was damaged. This was when he realized I would not give in so easily to his scam attempt, and he offered to have me send just 50% of his money back to him.

I responded asking him why he would email the day he received the parts and say all is O.K. and then 23 days later claim the damage. This same day (Dec 27th) he responded with completely irrelevent PERSONAL ATTACKS about me and my family!

In my response, I asked him why he is bringing personal remarks into this about my family, and why now after 23 days after he had ample time to inspect the parts for damage he suddenly claims damage. He still refused my help in helping him find the replacement parts, and continued being very unprofessional about the matter.

On the 28th I asked him to send pictures of the items and the box, he agreed and said he would do so the next day. (I NEVER received pictures of anything, as he promised).

I called Fed Ex and got further information and was able to find out that a claim can STILL be made 21 days after, however can be denied due to the length of days that has passed. The person that received the package had to make readily available the package, all packing contents, and the items to the Fed Ex inspectors.

I emailed Metric-Man to notify him of this and that I was ready to file the claim for him as soon as I hear the word, and he now claimed he threw everything (but the parts) away, and REFUSED to let Fed Ex come inspect the items. He then claimed he did not care anymore and will never use Fed Ex or buy anything online again.

Metric-Man has provided no proof of the damage, he has declined my offer to help find the replacement parts that he 'claims' are broken, he has also REFUSED to let Fed Ex come inspect the parts for damage, and he has insulted me and my family with personal remarks.

He received the items on the 2nd - emailed me that night to say he received them, inspected them and he then THANKED ME. 23 days later he claims they were damaged during shipping. He had PLENTY of time to notify me of the damage since delivery. However he will not provide proof of the damage! I was forewarned not to deal with him and will pass this warning on to all.

I have every single email between me & Metric-Man, all pictures of the parts sold to him, Fed Ex tracking number for the package, shipping information & claim department telephone numbers, and the original transaction receipt fully available for all who ask for this information.
 

Metric-man received the axles on Dec 2^nd by fed ex and sent Paul these Emails..

---------------------------------------------------------------------------------------------------------------------

Paul hold off on shipping the differential I recieved the axles today and they are a little less than antisipated but I'll see if It doesn't cost too much to have them rebuilt.

I'm going to look for a differential out here in CA. thanks for the parts

Harravee

.

Hello Kreal,

The following is an email sent to you by Metric-man via your account on StarQuestClub.Com. If this message is spam, contains abusive or other comments you find offensive please contact the webmaster of the board at the following address:

ryddler@starquestclub.com

Include this full email (particularly the headers). Please note that the reply address to this email has been set to that of Metric-man.

Message sent to you follows
~~~~~~~~~~~~~~~~~~~~~~~~~~~

Paul,

Hey Merry Christmas,

It's been a couple of weeks now since you have sent the axles and hubs.
Enough time I considered to be calm enough to confront you with my problem..

The axles and hubs you sent me are of no use to me. Meaning they are junk and I would like to negotiate a replacement or refund.

The real problem stemmed from the manner in which the parts were shipped not the shippers (Fed-Ex) fault but the packaging.
The grade of cardboard was of sufficient strength for individual pieces,
but not for all the parts to be shipped together in one container.
The packing material: six pages of newspaper which four of the pieces eventually became saturated in grease and one 12"x6" piece of expansion foam was inefficient at keeping the parts stationary during transport inside the box.

So basically the axles and the hubs were tumbled together and smashed the thin dust flanges that are part of the assembles on both the hubs and the axles which are not replaceable.

Let me know your feelings about this and what we can do to resolve this.

Metric

From: XKreal@aol.com [mailto:XKreal@aol.com]
Sent: Tuesday, December 27, 2005 11:56 AM
To: xxxxxxxxxxx@earthlink.net
Subject: Re: axles & hubs

Metric,

I wish you would have brought this to my attention as soon as you received the axles & hubs 23 days ago. It's unfortunate that you feel that the goods were damaged in transit, however I contacted Fed Ex to file a claim for concealed damage and was told stated that claims cannot be made after 21 days from delivery.

Their website (fedex.com) also states this information:

Concealed loss and damaged packages must be reported within 21 calendar days from the delivery date. Call 1.800.GoFedEx (1.800.463.3339) and request a damaged call tag. Claims can be filed up to nine months from the delivery.

If you would have let me know of this as soon as you accepted the package I would have filed with Fedex that same day. However, since you have waited I really cannot do anything about this. The package was insured for a $300 value. You could still possibly contact Fedex and find out if they will still accept a claim, as they also state they do take them up to nine months.

I would be glad to see if I can help you get new covers and have attached a parts list to this email in pdf format. Please take a look at it and compare it to the axles & hubs and see if you can give me the part # of the damaged part and I will see what I can do to locate a new one of these from the dealer.

- Paul

Paul,

I'm not going to file a false claim with Fed Ex just because you didn't take the time to package the axles and hubs correctly.

It was very obvious that you are inexperienced at packaging or that if your are not inexperienced you were very negligent and didn't care.

Please it almost an insult to me to send me the PDF file to see if there are replacement parts... the axles and the flanges for one side cost over $200.00

the thin dust shields on both the axle hubs and the independent axles are part of there assemblies.

Say I do go to Fed Ex I will just tell them that it was your negligence in packaging that caused the damage and if they pay me they will just come after you.

Besides I emailed you three days ago...so you would have had two days to respond so the ball is back in your court.

I'll split the difference with you but that is as far as I'll go.

Metric,

Paul,

I'm not going to file a false claim with Fed Ex just because you didn't take the time to package the axles and hubs correctly.

It won't be a false claim, I have no proof that they were damaged other than your word.. I called FedEx to inspect the package, and was told it's over the deadline.. your fault for not acting quickly.

It was very obvious that you are inexperienced at packaging or that if your are not inexperienced you were very negligent and didn't care.

Thats your opinion, I have shipped hundreds of parts for over 3 years with excellent feedback.

Please it almost an insult to me to send me the PDF file to see if there are replacement parts...

You said the dust shields are damaged, I offer to look for them yet you consider it an insult?

the axles and the flanges for one side cost over $200.00

the thin dust shields on both the axle hubs and the independent axles are part of there assemblies.

Say I do go to Fed Ex I will just tell them that it was your negligence in packaging that caused the damage and if they pay me they will just come after you.

Then I suggest you call them to inspect the package.

Besides I emailed you three days ago...so you would have had two days to respond so the ball is back in your court.

You had 21 days AFTER SIGNING, ACCEPTING & RECEIVING the package from the FedEx Carrier to file the claim with FedEx.

The Package was delivered Dec 2, 2005 11:37 AM. You EMAILED me to notify me of this Dec. 25th (Xmas) 6:05 P.M. That is 23 days. You notified me two days AFTER the claim period went void. (21 days). There was nothing I could have done then, and due to the holiday weekend I could NOT call Fedex until Today (27th) to find out this information for you.

Also, why did you not tell me of this when you emailed me right after you received the items?

I'll split the difference with you but that is as far as I'll go.

FedEx should decide this one, I want to see pics and will source the parts damaged before I cave into this extortion, Why didn't you let me know asap about the damage- I insured these.

Paul

Kreal obviously your Dad diddn't take the strap to you when he had the chance.

Either your responsible for your actions or your not.

I'm sure if there was less distance between us your attitude would be different.

Seriously Paul if you don't want to work this out I'll get over it.

I'll give you a couple of days to think about it.

So tell me how did you package the parts again????

In a message dated 12/27/2005 9:41:52 P.M. Eastern Standard Time, xxxxxxxxxxxxx@earthlink.net writes:

Kreal obviously your Dad diddn't take the strap to you when he had the chance.

Either your responsible for your actions or your not.

I'm sure if there was less distance between us your attitude would be different.

Seriously Paul if you don't want to work this out I'll get over it.

I'll give you a couple of days to think about it.

So tell me how did you package the parts again????

I don't quite understand why you are attacking me personally. I insured the package.. you had ample time to inspect the parts, you never mentioned any damage, Now 3 weeks later you claim damage and I can't do anything about it, I am offering to help find the shields that you claim are damaged - but you refuse, What else can I do? Now you attack Me personally???

My Father taught me to treat people the way I would want to be treated. AND THAT I DO!

Now, Have you looked at the parts list that I sent to tell me what is damaged? So I can try to help you???

Why wait 3 weeks to notify me that there is damage? Come on.

Paul.

Paul,
The bottom line to this whole mess is and only you can answer this question
for yourself unless you had some one else do it for you is,
How did you package the parts..?
Because if you can't tell me My second question would be who can..?

I can understand your only 20 and you have allot going on, I see all the
parts you list on the boards, I think maybe your missing the point though.
I'm sorry but I let you know the parts "were not the quality I had expected"
the day I received them. remember I had just been taken for 120.00 by RC on
a long three month ride of it's coming it's almost ready bs So you might
imagine I was more than a little upset when I opened the box I felt sicken
like I was looking at some kind of rude joke the splines on the shafts
pierced the box... the box wasn't square but oval shape there were six pages
(double sided) of news paper an one 12"x6"x2" thick piece of expanded
foam... I was overly disappointed in the care that was (not) shown but I
wanted to take a step back and look at my options because I knew part of my
sadness was from just being screwed before so I checked the rebuild kits
and see if those shields are included an they're not I still have yet to
take them to a rebuilder cause I know they're just going the laugh at me...
maybe someone can braise some shields on but that's still not the point.

If you can tell me you packaged those axles and hubs you sent with care and
respect for me, then I'll take back all the things you think are wrong.

OK just for an example I told you I wanted my money back and you were still
able file a claim then Fed Ex sends some one to inspect the package and they
see what I described above.
Either they say your packaging was at fault or.... they pay your claim which
means you still have $300.00 and I got mine back too,that type of system is
wrong because some one pays..... either shipping rates go up or the company
collapses in which case lots of people looking for jobs.
One other question I wanted to ask was You wrote you were sorry that I
"thought" the parts where damaged in shipment. Does that mean you packaged
those parts in the condition I got them in?

"with"

6 pages of news paper and a loaf of bread?
&
Instead of packaging you bought more insurance?

this has gone far enough for me.

In a message dated 12/28/2005 3:21:33 P.M. Eastern Standard Time, xxxxxxxxxxxx@earthlink.net writes:

Paul,
The bottom line to this whole mess is and only you can answer this question
for yourself unless you had some one else do it for you is,
How did you package the parts..?
Because if you can't tell me My second question would be who can..?

I packaged the parts myself. The axles & hubs were each individually wrapped first in brown heavy-duty style paper (looks like newspaper) to keep any grease from leaking onto anything else. Above the paper was a layer of bubble wrap around each part. The sides of the box were reinforced on each side by sticking a piece of white styrofoam about half inch in thickness on each. Once the hubs & axles were placed inside; a large piece of white styrofoam was placed in between the axles, and a smaller one inbetween the hubs. Clear tape was ran from the axle to axle (on top of the bubble wrap) to prevent the axles from rolling around. Any extra room was taken up by newspaper. Once packaged & taped up, it was shaken to see if anything would move and it did not - security was checked by this method. The packaged was weighed at 55lbs and shipped via Fedex the same day payment was received. Fedex offers $100 insurance on all packages - and any additional amount costs the customer extra. I paid the extra cost to have it insured for the $300 purchase price of the axles & hubs. Did you yourself open the package, or did someone else?

I can understand your only 20 and you have allot going on, I see all the
parts you list on the boards, I think maybe your missing the point though.

Regardless of my age, or what my agenda is (both of which are highly irrelevant here any ways.) - if I sell ANY parts no matter $1 or $1000 in cost; the utmost care is taken to make sure the package is safe, secure & exactly what the customer paid for. I am a human being, I buy parts myself - and like I said earlier when you attacked me personally about my father - I treat everyone exactly as I expect to be treated.

I'm sorry but I let you know the parts "were not the quality I had expected"
the day I received them. remember I had just been taken for 120.00 by RC on
a long three month ride of it's coming it's almost ready bs.

Your reactions do not make sense. You should have let me know of this situation immediately (as soon as you opened the box, on the 2nd of December!) in your email, rather than wait 23 days! If I paid $300 for an item and it had arrived as damaged as you say I would be writing an email to notify the seller immediately after accessing the damage - not 23 days later!

So you might
imagine I was more than a little upset when I opened the box I felt sicken
like I was looking at some kind of rude joke the splines on the shafts
pierced the box... the box wasn't square but oval shape there were six pages
(double sided) of news paper an one 12"x6"x2" thick piece of expanded
foam... I was overly disappointed in the care that was (not) shown but I
wanted to take a step back and look at my options because I knew part of my
sadness was from just being screwed before so I checked the rebuild kits
and see if those shields are included an they're not I still have yet to
take them to a rebuilder cause I know they're just going the laugh at me...
maybe someone can braise some shields on but that's still not the point.

More often than not, when Fed Ex delivers a package and can visually see damage (example: item poking through the box, as you say) they will let you know of this right on the spot. You are telling me the deliverer did not make note of a package he/she is delivering in which the contents has pieced the box? Come on! And - you are saying you saw this damage & still signed & accepted the package from the carrier?

If you can tell me you packaged those axles and hubs you sent with care and
respect for me, then I'll take back all the things you think are wrong.

Like I said above, every single package reguardless of size, price, or who it is being sent to is treated with the utmost respect & care - if it is not - who's fault it is? The seller. I have sold hundreds of items and have had no complaints, nothing but satisfied customers. This is the first time anything like this has ever happened and I am finding it quite hard to believe it is true - I do not know anyone who would pay $300 for something and when it arrives to them damaged they do not mention it when they let the seller know they have received the item. Instead, they wait 23 days AFTER notifying the seller they received the item; to tell of damage!

OK just for an example I told you I wanted my money back and you were still
able file a claim then Fed Ex sends some one to inspect the package and they
see what I described above.
Either they say your packaging was at fault or.... they pay your claim which
means you still have $300.00 and I got mine back too,that type of system is
wrong because some one pays..... either shipping rates go up or the company
collapses in which case lots of people looking for jobs.

I find it hard to believe with the method of packing & all of the packing material used that this damage has really happed. However, if indeed I am wrong and it HAS happened - this is why Fed Ex offers additional insurance, and will send someone out to access the damage & find who is at fault. This could have been done had you not waited 23 days to notify me of this and ended up being 2 days late of their claim period.

Have you looked at the pdf diagram yet? Can you tell me if the part that is damaged is #20? Can you provide pictures of the damage?

Paul

Hey Paul you said I could have made the claim an notified the driver when he delivered it and I signed for the package... find out if anyone signed for the package because I did not sign for anything the box was left in front of my door and I unwrapped it myself and have a witness I was going to take pictures but I was so pissed off and the grease in the box had saturated the news paper..was on my hands I didn't want to get any on my camera.

If you paid for extra insurance maybe they are required to get a signature.... find out who signed for it. I was never informed of the 21 day claim limit and since I didn't sign it who is resposible for informing me...?

There were like I said 6 pieces of news paper and one piece of foam.

My reactions do not need to make sense to you.

At the time I was a loss for words I couldn't believe the crap I was seeing and I don't think any of my actions would have made sense to you...

This is becoming more unbelivable than I ever immagined it would, your saying you wrapped the parts with care..? bubble wrap brown paper, tape, styrofoam reinforced sides?? NO such thing was ever inside that box when I got it... just 6 pages of news paper and one sad piece of foam inside an oval box.

Get the signature... and or please give me the tracking number again.

I have to get to the bottom of this this is way F"ed up

I'll take pictures tomorrow maybe they'll look better than when I first saw them.

If fed ex does have a signature it wasn't mine and if they were required to have one, there is your loop hole.

In a message dated 12/28/2005 9:38:21 P.M. Eastern Standard Time, xxxxxxxxxx@earthlink.net writes:

Hey Paul you said I could have made the claim an notified the driver when he delivered it and I signed for the package... find out if anyone signed for the package because I did not sign for anything the box was left in front of my door and I unwrapped it myself and have a witness

I do not know if it is their usual method but I remember the last Fed Ex package I received I had to have someone sign for it. Then again I have had some times when they just drop it off. I figured since the insurance was over their given $100 it would have to be signed for. - - - I just checked to get the tracking number and it is listed as left on the front door. You are right.

When I said about making a claim when the package was delivered what I meant was if the driver had seen any type of damage in the condition that you are saying I would think he would have made some kind of a note of it.

I was never informed of the 21 day claim limit and since I didn't sign it who is resposible for informing me...?

It isn't my job to inform you. I did not know of the 21 limit until I called them Tuesday morning so I can file a claim and get this straightened out.

My reactions do not need to make sense to you.

At the time I was a loss for words I couldn't believe the crap I was seeing and I don't think any of my actions would have made sense to you..This is becoming more unbelivable than I ever immagined it would, your saying you wrapped the parts with care..? bubble wrap brown paper, tape, styrofoam reinforced sides?? NO such thing was ever inside that box when I got it... just 6 pages of news paper and one sad piece of foam inside an oval box.

Something is wrong here. That is NOT how I packaged these parts.

Get the signature... and or please give me the tracking number again.

I have to get to the bottom of this this is way F"ed up

I'll take pictures tomorrow maybe they'll look better than when I first saw them.

I am very interested in seeing these pictures.

OK You have to file the claim The only other explanation is it was mis-delivered and some one else opened it or some stupid move in the guise of homeland security or looking for contriban.. I'll give you the benifit of the doubt right now that your telling me the truth on how you packaged it. The outside of the box was taped well except for the two holes on one end were the axles had punched through.

In a message dated 12/28/2005 10:27:35 P.M. Eastern Standard Time, xxxxxxxxxxx@earthlink.net writes:

OK You have to file the claim The only other explanation is it was mis-delivered and some one else opened it or some stupid move in the guise of homeland security or looking for contriban.. I'll give you the benifit of the doubt right now that your telling me the truth on how you packaged it. The outside of the box was taped well except for the two holes on one end were the axles had punched through.

My father called Fed Ex today to find out about filing a claim past the 21 day mark (as the package was shipped from his shop). They will accept claims past 21 days however they have the right to deny them due to it being over 21 calendar days from delivery. I can get the paperwork started if you'd like - I just need the word from you.

You will need to have all contents, original box and packing material and must make the package available to Fed Ex for inspection.

I will need to provide proof of value, payment info, bill of lading, description of parts & packaging which I have available.

They may come to look at the parts, package, etc due to the amount of $300.00 insurance, or they may just deny the claim based on the late date.

If you want to verify any of this information feel free to contact Fed Ex by calling 1-800-463-3339 and ask for claims. You will need to use this tracking number 262556610000445. They can also tell you that the package was not repacked, as this was not noted in their records.

Let me know what you want me to do.

Paul I through what there was of the box and 6 pages of news paper an one piece of foam packing away the day I opened it because they were covered in grease..

I'm just indifferent now I really don't care I just will not use Fed Ex anymore unless there are extenuating circumstances.

I also think I learned my lesson about buying anything on SQC or contributing to it.

I don't think anything more will become of this other than those things I outlined above.